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Shipping Policy

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Last Updated: July 11, 2026

The Vape Store Pro ("we," "us," or "our") is committed to delivering your orders securely, discreetly, and on time. This Shipping Policy outlines our shipping practices, delivery timeframes, coverage areas, and related terms for all orders placed through our website https://www.thevapestorepro.shop/.

By placing an order with us, you agree to the terms described below. If you have any questions beyond what is covered here, our support team is ready to assist.

 

1. Order Processing Time

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All orders are processed within 12 to 24 hours after confirmation, excluding Sundays and major public holidays. You will receive a confirmation message via email or WhatsApp once your order has been placed, and a second notification when it has been dispatched.

In case of any delay due to incomplete address information, high order volume, or circumstances beyond our control, we will proactively contact you with an updated timeline.

 

2. Delivery Areas

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We currently deliver across all major cities and towns in India. Our network covers every metropolitan area, as well as tier‑2 and tier‑3 cities. Key delivery zones include:

  • Maharashtra: Mumbai, Thane, Navi Mumbai, Pune, Nagpur, Nashik, Aurangabad, Solapur, Kolhapur, Amravati, and surrounding regions.

  • Delhi NCR: New Delhi, Noida, Gurugram, Ghaziabad, Faridabad, Greater Noida, and all adjoining sectors.

  • Karnataka: Bengaluru, Mysuru, Hubballi, Mangaluru, Belgaum, Davangere, and others.

  • Telangana & Andhra Pradesh: Hyderabad, Secunderabad, Visakhapatnam, Vijayawada, Guntur, Nellore, Tirupati, Rajahmundry, Warangal, and many more.

  • Tamil Nadu: Chennai, Coimbatore, Madurai, Salem, Trichy, Tirupur, Vellore, and extended districts.

  • West Bengal: Kolkata, Howrah, Asansol, Siliguri, Durgapur, and surroundings.

  • Gujarat: Ahmedabad, Surat, Vadodara, Rajkot, Bhavnagar, Jamnagar, and others.

  • Rajasthan: Jaipur, Jodhpur, Udaipur, Kota, Ajmer, Bikaner, Sikar, Alwar.

  • Punjab & Haryana: Chandigarh, Ludhiana, Amritsar, Jalandhar, Patiala, Mohali, Panchkula, Ambala, Karnal, Hisar, Rohtak, and Panipat.

  • Uttar Pradesh: Lucknow, Kanpur, Agra, Varanasi, Prayagraj, Meerut, Bareilly, Aligarh, Ghaziabad, Noida.

  • Madhya Pradesh: Bhopal, Indore, Jabalpur, Gwalior, Ujjain, and more.

  • Bihar, Jharkhand, Odisha, Chhattisgarh, Kerala, Assam, and the North‑East: We also serve Patna, Ranchi, Bhubaneswar, Cuttack, Raipur, Kochi, Thiruvananthapuram, Guwahati, Shillong, Imphal, Aizawl, and most district headquarters.

If your exact location is not listed, please reach out to us with your pincode and we will verify coverage immediately.

 

3. Delivery Timeframes

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Estimated delivery times depend on your location and the shipping method selected at checkout:

  • Metro Cities (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad): Typically 24 to 48 hours after dispatch.

  • Tier‑2 Cities and State Capitals: 2 to 4 business days after dispatch.

  • Other Regional Towns and Remote Areas: 4 to 7 business days, depending on local courier connectivity.

These timeframes are estimates. Unexpected delays due to weather, logistical disruptions, or courier‑specific issues may occasionally occur. We work closely with our delivery partners to resolve such delays as quickly as possible.

 

4. Shipping Charges

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We offer competitive shipping rates based on your order value and delivery location. The exact charge is calculated and displayed at checkout before you complete your payment.

  • Free Shipping: Orders above a certain threshold (displayed on the Site) may qualify for free delivery to most cities.

  • Standard Rates: A nominal fee is applied to orders below the free‑shipping threshold.

Any promotional free‑shipping campaigns will be clearly communicated on the website and during checkout.

 

5. Packaging and Discretion

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All orders are packed with complete privacy in mind. Products are sealed in plain, unmarked outer boxes or courier bags with no logos, branding, or description of contents visible from the outside. The shipping label mentions only the necessary address details and a generic return address for security purposes.

 

6. Order Tracking

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Once your order is dispatched, we send you a tracking number along with a link to the courier partner's tracking portal. You can use this number to monitor your package in real time. If you do not receive a tracking update within 24 hours of dispatch, please contact us, and we will provide the details promptly.

 

7. Delivery Attempts and Receiving the Package

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The courier will make up to two delivery attempts. If you are unavailable on the first attempt, the courier will typically retry the next working day. In case both attempts are unsuccessful, or the address is found to be incomplete or incorrect, the package will be returned to us.

To avoid returns, please double‑check your shipping address and pincode before placing the order, and ensure someone is available to receive the package during the expected delivery window.

If a package is returned to us due to non‑delivery, we will contact you to arrange a re‑shipment. Additional shipping charges may apply for re‑dispatching the package.

 

8. Undeliverable or Lost Packages

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If a package is lost in transit, we will initiate an investigation with the courier partner. Once confirmed as lost, we will reship your order or issue a full refund, according to your preference. Please report any missing packages within 48 hours of the expected delivery date, so we can act swiftly.

 

9. Cash on Delivery (COD)

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Cash on Delivery is available for selected pin codes and orders within a specified value range. The availability of COD will be displayed at checkout. For COD orders, payment is collected in cash at the time of delivery. Please have the exact amount ready, as delivery personnel may not carry change.

 

10. Order Modifications and Address Changes

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If you need to correct your shipping address or modify your order, contact us immediately after placing it. We can accommodate changes only if the order has not yet been dispatched. Once the package is handed over to the courier, address modifications are not possible.

 

11. Contact Us

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For any questions about shipping, order status, or delivery timelines, please reach out:

Our support team is available to help you with any shipping‑related inquiry.

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