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Refund Policy

Last Updated: July 11, 2026

At The Vape Store Pro, customer satisfaction is our highest priority. We want you to feel confident every time you place an order on https://www.thevapestorepro.shop/. If you are not entirely satisfied with your purchase, this Refund Policy explains the circumstances under which a refund, return, or exchange may be processed.

By placing an order with us, you agree to the terms outlined below. If you have any questions that this policy does not address, please reach out to our support team. We are here to help.

 

1. Eligibility for Refunds and Returns

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We accept return and refund requests under the following conditions:

  • Defective or Damaged Products: If the item you received is visibly damaged, leaking, or not functioning as intended out of the box, you are eligible for a full refund or a free replacement.

  • Wrong Item Shipped: If you received a product that differs from what you ordered — wrong brand, wrong flavour, wrong nicotine strength, or wrong device model — we will arrange a return and ship the correct item at no additional cost to you.

  • Missing Items: If your package is missing one or more items that are listed on your invoice, we will issue a refund for the missing items or dispatch them immediately, based on your preference.

  • Unopened and Unused Products: In some circumstances, we may accept returns of sealed, unused products. However, due to the nature of vaping products and hygiene considerations, opened or used items are generally not eligible for return unless they are defective.

 

2. Timeframe for Raising a Request

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You must report any issue to us within 48 hours of receiving your order. To ensure a swift resolution, we recommend inspecting the package as soon as it arrives and verifying that all items match your order confirmation.

Requests submitted after 48 hours from the delivery timestamp may not be eligible for a refund or return, except in exceptional circumstances evaluated on a case‑by‑case basis.

 

3. How to Initiate a Refund or Return

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Follow these steps to initiate your request:

  1. Contact our support team via WhatsApp or email with your order number and a clear description of the issue.

  2. Provide photographic or video evidence of the defect, damage, or incorrect item. Clear visuals help us process your claim faster.

  3. Our team will review your request and respond within 12 to 24 hours with an approval or a request for additional information.

  4. Once approved, we will provide instructions for returning the item (if required) or proceed directly with the refund or replacement.

Please do not discard the packaging or the product until your claim has been resolved. We may ask for the item to be returned in its original box.

 

4. Refund Processing

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Once your refund is approved, the amount will be processed through the same payment method used for the original transaction:

  • UPI / Bank Transfer / Card Payments: The refund is initiated within 24 hours of approval and typically reflects in your account within 3 to 7 business days, depending on your bank.

  • Cash on Delivery (COD): Refunds for COD orders are processed via bank transfer or UPI. You will be asked to provide your account details securely.

We keep you informed at every stage — when the refund is initiated, and when it is expected to reach you.

 

5. Replacement Shipments

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If you opt for a replacement instead of a refund, we dispatch the correct or replacement product within 24 hours of approval. You will receive a new tracking number and delivery follows our standard Shipping Policy timelines. We cover all shipping costs for replacement orders arising from our error or product defect.

 

6. Non‑Refundable Circumstances

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Refunds or returns are not applicable in the following situations:

  • Change of mind after the order has been dispatched.

  • Dislike of a flavour or personal preference where the product is genuine and correctly delivered.

  • Products that have been opened, used, or tampered with, and are not found to be defective.

  • Damage caused by improper handling, storage, or use after delivery.

  • Requests made beyond the 48‑hour reporting window, unless a valid exception is granted.

 

7. Cancellation Policy

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If you wish to cancel your order, please contact us as soon as possible. Orders can only be cancelled if they have not yet been dispatched. Once the package is handed over to our courier partner, cancellation is no longer possible, and the standard return process applies.

 

8. Important Legal Note

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The information on this page is provided for informational purposes only. The Vape Store Pro does not encourage any activity that may violate local laws. Under the Prohibition of Electronic Cigarettes Act, 2019, the sale and purchase of e‑cigarettes are restricted in India. All refund and return requests are processed strictly in accordance with the applicable legal framework and our internal policies. We advise all customers to familiarise themselves with the laws in their jurisdiction before placing an order.

 

9. Contact Us for Refund Support

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Our support team is ready to assist you with any refund or return request:

We value your trust and will do everything possible to resolve any issue to your satisfaction.

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